Maker Select Mini extruder Problem

Hi so I just received a Maker select mini and the filament keeps on coming out looking like then when I try to print something http://ift.tt/2f2YBt3. This piece of filament gets stuck in the ptfe tube between the long tube from the motor and the actual extruder its self. This happened when I was trying to print the cat that comes on the SD card. Any advice would be helpful! http://ift.tt/2flybxT

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