im the guy from this thread. for those of you who care, i got my replacement within 2 days and most of the problems are gone, the plate under the bed is fine, most of the scratches are gone (only a few remain), the only thing is that the feet are still unlevel.i contacted amazon again about the feet and they refunded me $80 and let me keep the printer. http://ift.tt/2rMbjB6